CIEM-Tec provide full spectrum of Maintenance services both system maintenance as well as system upgrades. We provide the services both technical and funcational support. Over the years we have successfully executed various applications maintenance and support projects. we maintain the right approach and methodology, accounting for all maintenance needs, including correction, adaptation and prevention.
CIEM-TEC delivers comprehensive transition and knowledge transfer plans that achieve tremendous efficiency gains. All the projects involving maintenance adhere to the Service Level Agreement (SLA) and key service level drivers would be measured and tracked continuously to ensure adherence to the SLA. Service drivers include Customer Satisfaction, Quality, Resolution Time, and Responsiveness & Productivity.
We employ a scalable staffing approach as well as a 24x7 virtual workday model to meet the specific needs of each client.
We maintain clients' applications through multi-year outsourcing relationships, freeing up their resources to focus on more strategic initiatives